KBQuest named as the Infobip Silver Partner to help brands drive quality customer experience
KBQuest was recognized as the silver partner of Infobip, a global leader in omnichannel communications and customer experience (CX), and Eric Moy, CEO at KBQuest, was invited to share his insights into digital transformation for customer engagement at the Infobip Hong Kong Partnerships & Recognition Party last week.
“Embracing eCommerce and omnichannel is clearly the trend for the retail landscape as customer buying behaviors and service expectations have markedly changed in these two years,” said Eric. “By combining the power of the cloud and Infobip solutions, we enable our customers to readily gather everything in one place for customer communications, marketing automation, customer support and customer profile analytics.”
As the digital consultant of different brands, KBQuest understands how important a high-quality customer engagement is to sales conversions and customer retentions. Through omnichannel transformation, brands are empowered to offer exceptional and scalable customer engagement journeys across channels of their choice like SMS, Chat Apps, Chatbots, Web Push, Email, etc.
By leveraging Infobip’s SaaS and CPaaS (Communications Platform-as-a-Service) to implement various customer engagement strategies, brands do not have to develop their own communication solutions, and hence they can save time, efforts and resources.
In pursuit of sustainable sales growth, KBQuest digital team has gone further and helped brands to connect data from all online and offline sources like websites, apps, call center, POS and loyalty cards on the Infobip platform so brands can precisely analyze audience segments to deliver highly personalized and effective customer engagement.
KBQuest is excited about the partnership with Infobip which is definitely the icing on the cake that enriches KBQuest digital transformation solutions to help brands bring customer engagement to the next level.
Talk to our Digital Team and explore how you can build effective customer engagement strategies with Infobip solutions.
As a global digital transformation consulting firm with more than 1,300 professionals, KBQuest transforms clients’ digital journeys by committing to their success.
With our extensive industry experience and a strong track record in Cloud, Analytics and Digitalization, we tailor end-to-end digital strategies to transform businesses. Our consultation, strategy development, solution implementation and managed services empower clients to achieve their business goals through technology.
We guide businesses to outperform the competition.