AI & ANALYTICS

OFFLINE

CUSTOMER

​INSIGHTS

We collect data from the physical world and integrate with global data sources to help enterprises gain as much situational insights as possible for smarter business moves, more satisfied customers, more efficient operations and higher profits.

Situational insights give businesses clear understanding of a specific area. In this data-driven age, streaming big data into marketing plans, sales programs and customer journeys enables businesses to make more precise plans in a much shorter time frame. No matter your business is Online or Offline, with KBQuest, you can enjoy the intelligence power to maximize your understanding about your customers, and of course, maximize your profits.

OFFLINE CUSTOMERS GIVE YOU DATA

TRANSFORMATIVE BENEFITS

 

TRANSFORMATIVEBenefits

Customer Sentiments & Identifications

 

Understand customers’ real-time sentiments and enjoyment level

Take prompt actions whenever there are unsatisfied customers detected

Identify VIPs and retain them more easily with customized services

Understand the demographic and number of visitors for marketing campaigns

Refine display layout according to typical visiting pattern and length of stay

Find out unique number of visitors and identify new-vs-old customers

Visitor Traffic

Marketing &

Product Development

 

Accelerate marketing and product development cycles

Correlate online promotions with the offline sales performance

 

Realize the conversion rate through the integration with POS

HOW WE WORK

 

How does it work across different industries?

RETAIL

 

They set cameras at different locations in stores to capture visitors' faces:

  • Demographic of visitors

  • Visitors' real-time satisfaction level

  • Visitors' typical shopping path

  • Attractive level of specific promotion items

  • Conversation rate of window display

  • Performance of online marketing campaigns

  • VIPs' arrival of stores

EDUCATION

 

They place cameras inside classrooms to monitor students' faces:

  • Students' satisfaction level

  • Detection of unhappy students

  • Overall enjoyment level of different courses

  • Performance difference among different tutors

EVENT

 

Cameras are set at entrances of the event venue to identify happy faces:

  • Demographic of visitors

  • Attendees' real-time enjoyment level

  • Attractive level of various segmented areas in the event

  • Emotions of guests leaving the event

  • Performance of the promotion for the event

RETAIL BANK

 

They place cameras at service counters to capture customers' faces.

  • Demographic of visitors

  • Customers' real-time satisfaction level

  • Notification of any unhappy customers detected for immediate care

  • Identification of and alerts for blacklisted people

CLUB

 

Cameras are set in all facility rooms:

  • Demographic of facility users

  • Unique number of facility users

  • Length of stay at different areas inside the club

  • Utilization of different facilities

KEY

TECHNOLOGIES

Learn more about KBQuest's Customer Insights Solution
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