CAPABILITIES OF GPT
GPT, powered by AI technology, is a Large Language Model (LLM) in the field of Natural Language Processing (NLP). ChatGPT showcases the versatility of GPT as it can effectively handle a diverse range of NLP tasks.
Question Answering Systems
Compared to a trained Q-A type chatbot, the user friendliness of GPT is one of the important reasons behind its popularity since users are not required to follow a specific format to interact with the chatbot. Users can expect to have human-like conversations with the chatbot without chances of not being answered because of wrongly framed questions.
Natural Language Queries (NLQs)
Users can query databases in natural language with text-to-SQL
Natural Language Understanding (NLU)
Understand natural language input from humans and respond in human-like fashion
Automatically summarize different document lengths and types
Natural Language Generation (NLG)
Generate personalized responses based on its understanding of the conversation context
End-to-end Dialogue Management
Handle complex conversations in context and allow users to ask relevant follow-up questions
Automatic Machine Translation and Language Detection
Handle multiple languages simultaneously and translate content according to command given
Azure with GPT
Combining the power of
As a strong partner of Microsoft, we keep innovating and solving business needs with the power of Azure OpenAI Services and Power Platform.
By combining our expertise in Microsoft technologies, our capabilities in Azure Services and the ability of GPT, our team create advanced AI applications to deliver valuable business impacts in data and analytics, automation and operational excellence, user experience and innovation.
Some popular scenarios across different industries
Create powerful domain-specific machine learning models from easily accessible data sets with the abilities of GPT and Azure Cognitive Services
Achieve customer service excellence by delivering automated customer support with a great extent of friendliness by using ChatGPT as a foundation
Streamline daily operations by using the business-specific trained AI to handle standard processes and allow humans to focus on value-added tasks
Use GPT power to automate repetitive tasks like data extraction and data classification without the need of a huge amount of manpower and time resources
Perform advanced data analysis tasks like descriptive analytics, advanced analytics and predictive analytics with the data auto-generated by GPT
Visualize data, generate automated reports and gain insights from large datasets after GPT extracting relevant data accurately and promptly
By combining the power of GPT and Azure OpenAI Service, we are revolutionizing the way organizations handle complaints so they can achieve higher productivity, shorten customer service response time and better their customer retention.
Complaint case record in any format can be promptly turned into a comprehensive report within a minute with every critical information identified and generated.
Organizations are empowered to fast-track the end-to-end complaint-handling procedures with generative AI and Azure OpenAI Service.
How we make the magic happen
Summarize and Classify
Complaints are captured and gathered via various channels with OCR. Different cases are summarized and classified by aspects or departments using GPT.
Assess and Case Routing
With GPT and Azure OpenAI Service, the system detects the level of severity and auto-assign different complaints to relevant departments or individuals.
Deliver Suggested Solution
After learning about the cases, generative AI provides suggested responses to complaints based on all the case details identified from the original complaint record.
Analyze and Review
With all critical information identified, advanced analytics like complaint trending and root cause analysis can be performed for the management review process so as to reduce the occurrence of repeated complaints.
Customer Success Story
Solving business needs in complaint management with the integration of Azure OpenAI Service and GPT