Match Your Customers' Preferences
Intelligent Chatbot
Drag-and-drop code free interface
Omnichannel deployment on preferred channels
AI-powered NLP engine understands your customers' intents
Contextual live-agent takeover whenever is needed
Extensive analytics into conversational and session interactions
Share different types of content via native message
Cloud Contact Center
Centralize communications on any channels like email, Chat apps and much more
Automatic workflows to support high demand and waiting strategy
Interactive voice response (IVR) to support simple enquiries with self-service
360 view of customer with complete profiles and customer cards
Match customers to the same agent with automatic workload distribution
Complete and accurate data for analytics and measuring CSAT
Customer Data Hub
Customer insights into engagement, conversions and responses
Unified profiles to offer single view into customer habits and preferences
Easy deployment of data tracking via JavaScript SDK, iOS, Android SDK, etc.
Data is securely stored in the cloud
Connect data seamlessly via Open API
Engagement Platform
Codeless editor for personalized multi-step campaign creations
AI-powered send time optimization, A/B testing and goal tracking
Simple to create embeddable forms to turn visitors into leads
Cross-channel connection like email, Chat Apps, RCS, SMS and much more
Website and app events tracking
Campaign performance monitoring with funnel and events analytics
KBQuest x Infobip
One Platform for Seamless Customer Experiences
Intelligent Chatbot
Create smart virtual assistant to help with customer support
Customer Data Hub
Store all your customer information in a unified place to support best behavior-based customer experience
Cloud Contact Center
One centralized workspace to manage every omnichannel interaction with your customers on any channel such as chat apps, social media, email, and much more
Engagement Platform
Design and personalize customer journeys to suit your customers
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