Virtual AI Assistant
A Financial Institution
Our client had been facing challenges in their internal customer service, with decreased productivity resulting from staff spending valuable time searching for answers in intranets or internal documents. Inconsistencies and inconveniences in accessing necessary information can lead to employee dissatisfaction. Their existing chatbot solution was insufficient as it relies on pre-defined rules, struggling to comprehend and handle complex or unexpected scenarios when employees ask uncommon questions. To address these issues, our client intended to leverage Generative AI to revamp their internal support service, enhancing efficiency, accuracy and employee satisfaction.
Use GPT to solve internal enquiries within organizations’ knowledge base, for example, employee handbooks, organization manuals, product and service catalogues, etc.
Their Challenges
Inefficient Information Access: Decreased productivity as staff needs to spend a lot of time looking for answers from intranet or internal documents
Employee Dissatisfaction: Employees may experience dissatisfaction due to inconsistencies and inconvenience in locating the accurate answers they need
Heavy workload: Increased workload for internal support staff to handle a large volume of inquiries from their colleagues
Our Solutions
Our team leverage Generative AI to transform the internal support process for our client by automating responses to employee inquiries, alleviating the workload on support staff and ensuring faster response times.
By uploading the latest company policies, procedures and handbooks, the AI-powered system is capable of providing accurate and relevant answers to employee queries instantly. It offers an intuitive and conversational interface for users to interact with the intranet FAQ using natural language.
