Sales Support
A Global Insurance Company
Our client sought to harness the power of AI to address customer inquiries, overcoming limitations of their traditional approaches. By adopting Generative AI, they aim to revolutionize their customer service, ensuring prompt and seamless responses tailored to individual needs. Their focus is on leveraging advanced technology to enhance customer experiences and streamline inquiry handling processes.
Enhancing Customer Experiences with Generative AI by automating routine inquiries and freeing up human agents for more complex cases
Their Challenges
Costly 24/7 Support: Having human customer support 24/7 without the help of chatbots can be costly
Overwhelmed Workload: A huge volume of customer inquiries overwhelmed human agents and led to low productivity
Response Delays: Delays in response time can negatively impact customer satisfaction
Our Solutions
Our team leveraged Generative AI to build an AI-powered chatbot for our client to support their sales team, automating the responses for routine inquiries to free up their human agents so they can focus on other value-added tasks.
While Generative AI exhibits a remarkable aptitude for understanding the context of inquiries, it is capable of providing brand-aligned and relevant information based on our client's catalogues of product information, hugely contributing to a seamless customer experience, which empowers our client to provide exceptional sales support and fostering customer satisfaction.
