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Cloud Infrastructure Engineer
Job ID:
KBC56
Role & Responsibilities
We are a multi-cloud managed service provider to support our customers and their ongoing digital transformation journey. We help our customers in leveraging their existing infrastructure more effectively and providing professional technical advice to deploy, maintain and innovate solutions using the latest cloud technologies.
Provide technical support to customers as well as enhance, maintain and troubleshoot any related technical services
Ensure smooth project delivery which align to service level agreement
Manage customers’ cloud infrastructure environment in accordance with the company’s cloud strategy, policies, best practices and capabilities
Work closely with customers’ IT division and provide duties include but not limited to: monitoring, patching, provisioning, troubleshoot, incident handling, deployment, etc
Act as Technical Account representative for dedicated clients
What We Are Looking For
Degree or High Diploma holder in Computing / IT related/ Engineering or equivalent
At least 3 years solid experience as a Developer Support Engineer or a Technical Support Engineer and with cloud services exposure will be a big plus
Solid technical experience in networking/ infrastructure which include strong troubleshooting, diagnosing and resolving technical issues
Ability to quickly build relationships and credibility with customers
Passionate in Cloud Technologies and with an appreciation of delivering in an Agile project framework
What You Are Good At
Demonstrate good communicating skills both verbal and written (English and Chinese)
Enjoy learning and sharpening yourself- we have new join training program to ramp you up
A people person with strong customer service mindset
Having a positive attitude, with the ability to maintain patience
Team-oriented mindset, with a natural willingness to always go the extra mile