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Cloud Infrastructure Engineer

Job ID:


Role & Responsibilities

We are a multi-cloud  managed  service  provider  to  support  our  customers  and  their ongoing digital transformation journey. We help our customers in leveraging their existing infrastructure more effectively and providing professional technical advice  to  deploy,  maintain  and  innovate  solutions  using  the  latest  cloud technologies.

  • Provide  technical  support  to  customers  as  well  as  enhance,  maintain  and  troubleshoot any related technical services

  • Ensure smooth project delivery which align to service level agreement

  • Manage customers’  cloud  infrastructure environment  in  accordance  with  the  company’s cloud strategy, policies, best practices and capabilities

  • Work  closely  with  customers’  IT  division  and  provide duties  include  but  not  limited  to:  monitoring,  patching,  provisioning,  troubleshoot,  incident  handling, deployment, etc

  • Act as Technical Account representative for dedicated clients

What We Are Looking For

  • Degree  or  High  Diploma  holder  in  Computing  /  IT  related/  Engineering  or  equivalent

  • At least 3 years solid experience as a Developer Support Engineer or a Technical Support Engineer and with cloud services exposure will be a big plus

  • Solid  technical  experience  in  networking/  infrastructure  which  include  strong troubleshooting, diagnosing and resolving technical issues

  • Ability to quickly build relationships and credibility with customers

  • Passionate in Cloud Technologies and with an appreciation of delivering in an Agile project framework

What You Are Good At

  • Demonstrate  good  communicating  skills  both  verbal  and  written  (English  and  Chinese)

  • Enjoy  learning  and  sharpening  yourself-  we  have  new  join  training  program  to  ramp you up

  • A people person with strong customer service mindset

  • Having a positive attitude, with the ability to maintain patience

  • Team-oriented mindset, with a natural willingness to always go the extra mile

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